Welcome to C. Albert Matthews
When you’re preparing for your first appointment with our HVAC team, here’s everything you need to know to ensure a smooth and efficient experience.
Before Your First Visit
1. Schedule at a convenient time when you can be present
2. Make sure there’s clear access to your heating system and indoor/outdoor units
3. List any specific concerns or issues you’ve noticed
4. Gather previous maintenance records if available
What to Expect During Our Visit
* Professional technician arrival within the scheduled window
* Complete system inspection and evaluation
* Detailed explanation of findings
* Written estimate for any recommended services
* Clear pricing breakdown and available options
Service Areas We Cover
* Cambridge, MD – Full furnace services
* Easton, MD – Heating and cooling solutions
* Algonquin, MD – Complete HVAC maintenance
* Surrounding Maryland Eastern Shore communities
Preparing Your Home
* Clear the area around your HVAC equipment
* Ensure pets are secured
* Remove valuable items from work areas
* Provide a clear path to electrical panels
Remember to ask questions during your appointment – our technicians are here to help you understand your home’s heating and cooling systems better.
After Your Service
* Receive detailed service documentation
* Review maintenance recommendations
* Schedule follow-up visits if needed
* Learn about preventive maintenance plans
Contact our office if you have any questions before your first appointment. We’re committed to making your initial experience with us as comfortable and informative as possible.